Please go through the following Terms and Conditions that govern the relationship between you (client) and Mount Mania Treks & Expedition (P) Limited (hereinafter referred as "The Company"), Registered Company Number 171294/074/075. Please note that while booking a trip, you are agreeing to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip.
Booking a Trip:
A 'trip' refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs.
A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice or email. It is at this point that a contract between the Company and the Client comes into existence.
Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease the prices online.
Prices and Validity:
Mount Mania Treks & Expedition (P) Ltd will do everything within our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (unless otherwise stated), passport and visa fees (unless otherwise stated), travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are excluded in your trip price.
Cancellation Policy:
If you wish to cancel all or any part of your trip booking, notification of cancellation must be made to Mount Mania Treks & Expedition (P) Ltd in writing. The date of the cancellation is the date on which written notification is received by Mount Mania Treks & Expedition (P) Ltd.
Depending on when such cancellation comes into effect, charges may vary as follows:
- One month prior to the trip start date: Free cancellation
- 15 days or less from the trip start date: Deposit becomes non-refundable
- No refunds will be made if you leave a trip for any reason after the trip has begun.
- No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
Cancellation fees for air tickets issued by or on behalf of Mount Mania Treks & Expedition (P) Ltd shall apply as determined by Airline Tariff Regulations, and may vary as to the type of ticket issued. Depending on the reason for your cancellation, these charges may be recoverable under any insurance policy you purchased.
You must pay the remaining 50% balance amount three weeks before the trip starts. If you do not pay the balance of your total booking cost at least 14 days prior to departure, your booking shall be terminated and you shall lose your deposit.
You shall bear all the expenses of the boarding and lodging in times of unforeseen situations like flight cancellation on account of bad weather or unavailability of the transportation services due to strikes or natural calamities.
Flight Cancellation and Alternative Trip Policy
The weather can be unpredictable in the Himalayas and every year a significant number of trips have flights to or from Lukla delayed or cancelled due to unforeseen weather conditions. Under that situation, we will attempt to board our booked flight as per the itinerary. If this flight is cancelled we will return to our hotel in Kathmandu for an additional night.
On next day, we will again attempt to board our flight as per the itinerary. If this flight is also cancelled we will return to our hotel in Kathmandu for an additional night. Then, you must choose the alternate trip instead of everest trekking regions. Else, your trip cost won't be refunded.
We also advise allowing a few extra days in Kathmandu at the end of your trip should your return flights from Lukla be delayed due to weather conditions.
Complaints:
If you have any complaint about your trip, you must make it known to the leader of your tour group at the earliest opportunity, who will then be able to take appropriate action. If you feel your complaint has not been properly dealt with, you must notify the office in writing within 30 days after the end of your trip.
Travel Insurance:
Adequate and valid travel insurance is compulsory for all Mount Mania Treks & Expedition (P) Ltd travelers. Your travel insurance must cover accidents, injury, illness, and death medical expenses, including any pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability.
Mount Mania Treks & Expedition (P) Ltd also recommends that your insurance shall cover cancellation, curtailment, and loss of luggage and personal belongings. You must carry proof of insurance with you and produce it if requested by Mount Mania Treks & Expedition’s employees. Mount Mania Treks & Expedition (P) Ltd reserves the right to cancel or suspend your participation of a trip or, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
Valid Passport and Visas:
It is your responsibility that you carry a valid passport and have rightly obtained the appropriate visas when traveling with Mount Mania Treks & Expedition (P) Ltd. Please ensure that your passport is valid for 6 months from Nepal Visa validity date.
Injuries and Evacuation:
Mount Mania Company would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.
Services Missed or Unused:
There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
Updating of Terms and Conditions:
The Company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website here and will be the terms referred to in any dispute.
Please note that the company would not be liable to any warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein. If you have any queries regarding these Conditions or do not understand them, please raise your query with our staffs at the soonest possible. Contact us
